Shipping & Pickup

 

Pick up

Pickup is at our house in markham Mon,Wed and Thurs after 6.30pm.  Sat before 11am or after 6pm. We can put it in a cooler for easy pickup. Pickup info will be provided after checkout. We usually need 24 hours to prep the package.

Winter Shipping Policy:

Shipping

All shipments go out on mondays, unless it's a holiday in which case they will go out on tues.  Last order that will be packaged is on sunday before 10am ET.  

Although expedited shipping is sufficient and more cost-effective for 90% of orders outside of the winter season, the choice ultimately lies with the buyer at checkout. All available shipping options, along with estimated delivery dates and prices, are clearly displayed before you finalize your purchase. Please note that we have no control over these options as they are determined by the carriers.  Please also beware that we use dynamic pricing because its ultimately cheaper for you guys. We will however use multiple service providers such as UPS, Purolator ( in most cases) and Canada post as shipping options

Important Reminder:
To avoid issues, ensure you're available to receive your package or pick it up promptly from the post office. Unfortunately, we cannot be responsible for delays caused by unclaimed packages left at the post office or situations where the shipping label becomes lost. Thank you for your understanding!

 

Packing and Shipping Policy

We take great care in packing live plants to ensure they arrive in the best possible condition. Packaging includes multiple layers of newspaper, foam insulation as needed, and cushioned boxes or packages. During harsh weather, we use rolled soft foam for added protection.

Shipping live plants during winter in Canada carries inherent risks. To help mitigate these, we offer optional add-ons such as high-quality boxes, additional foam insulation, and heat packs. However, these extras can increase the overall cost, so we strive to balance affordability with plant safety.

Important Reminder:
If the shipping temperature in your area is below 5°C, YOU MUST PURCHASE A HEAT PACK HERE from our site to qualify for our guarantee. Ensuring proper packaging is the buyer's responsibility to meet the guarantee conditions.

Free Shipping Policy:
We offer free expedited shipping on orders over $150 to most regions in Canada, provided the shipping cost is under $60. Orders that exceed this limit are subject to additional charges. The APM Guarantee applies to eligible orders as long as all guarantee rules are followed precisely.

Thank you for your understanding and cooperation in ensuring a smooth and reliable shipping experience!

APM guarantee can be found HERE

We do not ship Shrimp and live animals shipping during winter months:
From March to November, we do not ship shrimp or fish (snails are okay). Shipping will resume only when temperatures consistently rise above 5°C at night.

If this policy is overlooked and your order includes shrimp or fish, we will remove these items and proceed with shipping the rest of your order. Thank you for your understanding! 😊

Dead on Arrival (DOA) Policy

In the unlikely event that a plant arrives to you DOA, please send us a photo of the plant within 12 hours of receiving it in the mail still in its original packaging and we will issue a refund. This guarantee only applies to UPS next day and Canada Post Priority shipments only.  We do not guarentee Canada Post Expedited or Express post shipping option, choose those at your own RISK! Please choose wisely when picking the shipping option.  If you live in rural areas, I would definitely pick the priority options.